Paper Harbor Gate Logo

Paper Harbor Gate

Privacy Policy

Your privacy is important to us at Paper Harbor Gate

Effective Date: February 3, 2025 | Last Updated: February 3, 2025

Information We Collect

Personal Information You Provide

When you reach out to us for corporate floral arrangements or gift services, we gather details you willingly share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.

For our corporate clients, we may collect additional business details such as company registration information, preferred delivery schedules, and budget requirements. This helps us deliver a tailored service that aligns with your business needs.

Information Collected Automatically

Our website automatically gathers certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to enhance our website performance and understand how clients discover our services.

Important: We do not collect more personal information than is necessary to provide our flower arrangement and delivery services. Your privacy is fundamental to how we operate our business.

How We Use Your Information

We use your personal information primarily to fulfill flower orders and deliver excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.

We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.

Order Processing: Managing your flower orders, deliveries, and payment processing
Communication: Responding to inquiries, providing updates, and customer support
Service Improvement: Analyzing feedback and usage patterns to enhance our offerings
Business Development: Creating tailored corporate programs and subscription services

Information Sharing and Disclosure

Paper Harbor Gate respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.

Service Partners

We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We take the protection of your personal data seriously and apply suitable technical and organizational safeguards to shield it. This includes safe data storage, encrypted communications, and restricted access to personal information within our organization.

Secure Storage

Personal data is stored in secure systems with access controls and ongoing security monitoring.

Encryption

Sensitive data transmissions are encrypted to safeguard information as it travels between your browser and our systems.

Limited Access

Only authorized personnel who require information to provide services can access customer data.

Although we employ robust security measures, no method of transmission over the internet is completely secure. We continually update our security practices to guard against evolving threats.

Your Privacy Rights

You retain important rights regarding your personal information. Depending on applicable laws, you may be entitled to access, modify, delete, or limit how your personal data is used.

Access: Request a copy of the personal data we hold about you
Correction: Update or rectify inaccurate personal data
Deletion: Request removal of personal information (subject to legal retention obligations)
Restriction: Limit how we process your personal data in certain circumstances
Portability: Request the transfer of your data in a structured, widely used format

To exercise these rights, please contact us using the information at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.

Data Retention

We keep personal information only as long as needed to deliver our services and meet legal obligations. Retention durations vary based on the type of information and the purpose for which it was gathered.

Typical Retention Periods:

  • Customer contact and order information: 3 years after the last service interaction
  • Payment transaction records: 7 years for tax and accounting purposes
  • Website analytics data: 26 months for service improvement analysis
  • Marketing communication preferences: Until you unsubscribe or 2 years of inactivity

Cookies and Site Tracking

We employ cookies and comparable technologies to enhance your browsing, and to gain insight into how visitors interact with our site. Cookies enable us to recall your preferences and evaluate site performance.

You can manage cookie preferences via your browser settings. Nevertheless, turning off some cookies could impact how the site functions. For more details on our cookie practices, consult our Cookie Policy.

External Links

Our site might include links to other websites or services. This privacy policy covers only Paper Harbor Gate and our site. We are not liable for the privacy practices of those external sites.

We recommend that you review the privacy policies of any third-party sites you access via links on our site.

Policy Updates

We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will adjust the "Last Updated" date at the top of this policy.

We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.

Contact Us About Privacy

Paper Harbor Gate Privacy Team
Floral Street, London
London, United Kingdom WC2N 5DU

Email: [email protected]
Phone: +44 20 7946 0958

For privacy-related inquiries, please include "Privacy Request" in the subject line and provide as much detail as you can about your request. We strive to respond to all privacy requests within seven business days.